Refund Policy

4Afol sells credits on a pay-as-you-go basis. This Refund Policy explains when we refund credit purchases and how to request one.

If you are a consumer in the EU or the UK, you have the right to withdraw from a credit purchase within 14 days of the order without giving a reason, provided you have not yet spent any of the purchased credits.

Once you spend one or more credits, you expressly consent to the immediate provision of a digital service and acknowledge that you lose the right of withdrawal for the credits you have consumed. Unused credits from the same order remain refundable within the 14-day window.

Within 14 days of purchase we refund 100% of the value of any credits you have not yet used, using the currency and payment method of the original order.

Credits already spent on AI services are non-refundable. If a specific AI service failed to return a usable response due to a bug on our side, contact support — we will re-credit the exact amount consumed.

If you placed an order via bank transfer and later decide not to pay, no refund is needed: the order is cancelled automatically after 14 days if the transfer never arrives, and no credits are activated.

We refund duplicate payments, over-payments, and clearly accidental payments in full. Contact us within 60 days of the payment date.

Please contact us first before opening a chargeback. Fraudulent chargebacks may result in account suspension and the outstanding balance being handed to a debt-collection partner.

1. Email [email protected] from the address on your account.
2. Include the order date, order ID (from your invoice), and the reason.
3. We acknowledge within 2 business days and refund eligible amounts within 14 days of approval.

Refunds are issued to the original payment method. Depending on the card issuer or bank, funds may take an additional 3–10 business days to appear on your statement.